Frequently Asked Questions
Everything you need to know about bringing White Donkey quality into your home.
What is the standard shipping timeframe for furniture?
Most of our home decor items ship within 3-5 business days. Larger furniture pieces typically arrive within 10-14 business days via our specialized white-glove delivery service.
Do you offer international shipping?
Currently, White Donkey ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.
What is your return policy for home textiles?
We offer a 30-day return window for all unwashed and unused textiles, including rugs and bedding. Please ensure items are returned in their original packaging to qualify for a full refund.
How can I track the status of my order?
Once your order is processed, you will receive an email with a unique tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
Yes, sustainability is core to White Donkey. We exclusively partner with artisans and manufacturers who use FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.